Regular Maintenance Keeps Tools Running Smoothly and Boosts Customer Satisfaction 

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There are two things that must happen to ensure that a customer will be satisfied with a clipper or trimmer purchase. First, sell them the right tool for their needs and second, educate them on how to maintain that tool. When a customer sends in a product for a warranty claim to the Andis Company, the tools are analyzed to determine the problem. The majority are found to suffer from oil deficiency. Most of these problems could be avoided if the end user simply followed the easy maintenance routine detailed below.

Start by making sure your customers have the following items: clipper oil, Andis Dry Care™, Andis Cool Care™ and a cleaning brush. Every time a clipper or trimmer is used, the blade should be cleaned and lubricated. With the tool in OFF position, use a brush to clean out large surface debris on the blades. Next, use Dry Care™ with the concentrator nozzle to remove finer hair particles from the hard-to-reach areas such as the gap between the upper/lower blades. Follow this up by spraying lightly with Cool Care (the tool should not be running). After it’s sprayed with Cool Care, wipe residue with a dry towel.

Next, place three drops of oil across the front of the blade and one drop on each side near the back where the blades touch. Hold the clipper upside-down and turn on for about 15 seconds to make sure the oil lubricates the interior blade surfaces. Finally, wipe off any excess oil. I call this “clipper insurance” because the process ensures the tool is well maintained and it will operate at peak performance. The end result of this process is that the blade is clean, disinfected, lubricated and ready for the next cut.

So make sure your customers know the proper clipper/trimmer maintenance steps. Not only will it keep their investment running smoothly, but it’s also an opportunity to upsell maintenance-related products and boost your bottom line!

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Kenny Duncan is a nationally known barber, stylist and educator, as well as co-owner of a 12-chair salon—Main Attraction Unisex Salon—based in Philadelphia. He is the barber for several Grammy Award-winning artists and has toured the world as the barber for the Lady Gaga production team. Kenny's styling work has also appeared in films such as "Fantastic Four" and "Creed" starring Michael B. Jordan. He is currently the Lead Educator for Andis Company.